FAQ

Contact Lens 101

Got questions about contact lenses? We have answers! Take a look through our most frequently heard questions, and always check with your eye care professional if you’re unsure.

It depends on the type of contact lenses you wear. Generally, you should take your contacts out before sleep, including naps. Even a short rest can cause dryness and irritation. Wearing any contacts longer than their intended use can cause infections or even serious harm to your eyes. Daily contacts are meant to be discarded at the end of the day, every time you wear them.

In most cases, having dry eyes doesn’t mean you can’t wear contact lenses! Check with your eye care professional to see if your eyes are suited for contacts. If you’re wondering which contact lenses are good for dry eyes, your eye doctor can help you try out different brands, or you can look for a free online contacts trial to find the best contacts for you.

To get long-lasting comfort, look for technology especially designed to bind to water and increase hydration. Check out the science that goes into Aveo lenses!

Airborne allergens like pollen can build up on contact lenses, making your eyes itchy, watery, red, and just generally being irritating. To ensure your lenses aren’t carrying allergen irritants from one day to the next, consider using daily disposable lenses like Aveo Hello if you have allergies.

Nope! If you only need contacts for certain occasions, such as driving or looking at your computer screen, or if you wear contacts while playing sports to avoid injury from broken glasses, daily disposable contacts might be your best bet. Daily contacts are also great for outdoor activities like camping and hiking! Learn more about Aveo Hello daily contact lenses.

No way! Wearing contact lenses longer than their intended use, even if they still feel comfortable, is super unhygienic and can lead to infections and serious harm to your eyes. Always stick to the replacement frequency recommended by your eye care professional.

We’re happy to bust this myth. You have a thin membrane called the conjunctiva between your eyelids and eyeballs. Its continuous nature prevents contacts from getting behind your eyes.

Contacts have a right way and a wrong way, which your eye care professional should demonstrate during an exam. But if in doubt, here’s how to tell if your contact lens is inside out:

  • Wash and dry your hands, then place a lens on the tip of your finger
  • Hold it up and look at the lens from the side
  • If you’ve got it right, the edges will turn slightly inward
  • If it’s inside out, the edges will look like they’re bending outward
  • When correcting it, make sure to flip it gently to prevent tearing!

Wearing contacts inside out can affect your vision, and cause discomfort and irritation.

One of the most important things to consider — besides your prescription and unique eye needs — is the difference between daily disposable and frequent replacement prescription contacts.

Daily disposable lenses like Aveo Hello are used for a day, then thrown away. No need for cleaning or hogging cabinet space with lens cases and solution bottles! Frequent replacement lenses are reused for two weeks or one month, and require daily cleaning to remove potentially harmful buildup before your next use. When buying contacts online, be sure to pick the lenses best suited for your lifestyle and needs.

Some lenses are also made for extended wear (you can sleep in them for a set period), or even longer use, but Aveo prefers to provide lenses with a shorter wear cycle. Swapping in fresh lenses more frequently reduces the risk of discomfort and harmful buildup.

Yes. Toric contact lenses are made specifically to correct astigmatism. Aveo’s Hello for Astigmatism soft toric lenses are not yet available in the United States, but are coming soon! If you’d like to be the first to know when Aveo toric lenses become available, sign up for our newsletter! We’ll make sure you get the great news right away.

We don’t currently carry these types of lenses, but we want to make them available for you. Want to find out right away when we launch new products? Sign up for our newsletter, and you’ll be the first to know!

Totally! There are lots of benefits to wearing contacts while playing sports aside from just sharper, clearer vision. Contacts give you a wider field of view than glasses, aren’t affected by reflections or rain, and they won’t fog when you work up that sweat. Our prescription contact lenses also incorporate Class II UV protection, to keep your eyes safe when playing outside.

WARNING: UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or sunglasses because they do not completely cover the eye and surrounding area. The patient should continue to use UV-absorbing eyewear as directed.

No. Tap water, or any other type of water, contains lots of microorganisms that can potentially cause serious eye infections. Always use contact lens solution to clean and store your lenses. If cleaning and storing lenses isn’t your jam, daily lenses are the contacts for you!

Maybe, but you should always check with your eye care professional to confirm if and when you can wear contacts after eye surgery. LASIK surgery permanently alters the shape of your cornea, but it doesn’t prevent age-related farsightedness (presbyopia) developing later in life, and the need for future vision correction. 

We always want to get you the answers to your questions about contacts! For more information, you can check out Aveo’s Patient Instruction Guide

How It Works

We want to make your Aveo experience as clear and easy as possible! Here are the answers to questions you might have about how our subscription models work, renewals, cancellation, and everything else.

If you’re a new Aveo customer, your contact lens subscription gets you 30 days (30 pairs) of free contacts along with your chosen monthly or yearly deliveries. After we verify your prescription with your eye care professional (see below), we ship your lenses right away. Other important details about your subscription:

  • There is a small shipping fee for your 30 free pairs
  • An annual or monthly subscription includes free shipping.
  • Your chosen payment method will be charged each time lenses are shipped, and monthly subscribers can cancel at any time.
  • Annual subscriptions cannot be canceled or refunded; your year’s supply of contacts will all be shipped at once upon payment.
  • We accept all major credit cards, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) that are affiliated with a major credit card.
  • Like other online contact lens providers, we don’t deal directly with insurance companies. You can submit your receipt from Aveo for reimbursement if you have vision care coverage.

Visit our Subscriptions page to get started!

As soon as your prescription is verified (see below), your subscription will be filled and shipped to you. You should receive them in one week from that day. Aveo uses USPS for shipping within the United States.

We have you create an account so that we can store your prescription and eye doctor information for renewals. This way we know how long you have until you’re due for another exam, to see if your prescription has changed, and can always verify that you’re getting exactly the right prescription each month. This information is kept 100% confidential, and is only used by Aveo.

In order to ship you your lenses, we have to first check to make sure we’re giving you the right contacts for your eyes — those are FTC rules, not to be broken! We care about your eyes, and want to make sure your lenses are the right fit. Here’s how it works:

  • You provide your prescription and eye care professional’s details
  • We immediately reach out to your doctor to verify your prescription
  • As soon as your doctor verifies your prescription, your order is processed and shipped
  • If we don't hear from your doctor within 8 business hours of our request, your prescription is passively verified in alignment with FTC rule, and your order will be processed and shipped
  • We do not currently accept prescriptions from non-US doctors

Prescribers are actually required by law to automatically provide you with a copy of your prescription. Unfortunately, sometimes we humans just plain forget to do things! Whether you never received your prescription, or your dog ate it, don’t stress. You can find it on your current box of lenses, or contact your eye care professional and ask for a copy — or reach out to us and we’re happy to help! Drop us a line via email or live chat.

We’ve done our homework: we know that many of you are Googling “where to buy cheap contact lenses” when searching contact brands — for good reason! Contacts can be expensive, and saving money is awesome. It’s important to us that our subscription contacts come at a comparable price to online contacts companies selling lower quality lenses with huge markups — and without compromising our commitment to delivering the best possible quality contacts. Aveo Hello daily disposable contacts are just $30 a month with a monthly subscription — that’s $1 a day! — and under $26 a month with an annual plan.

Monthly contacts subscriptions will continue to be shipped as long as your prescription is valid, unless you cancel your subscription. Annual subscriptions cannot be canceled or refunded; your year’s supply of contacts will all be shipped at once upon payment.

Before your subscription expiry date (annual) or prescription expiry date, you’ll receive an email alert. You’ll have plenty of time to log in and reconfirm your prescription, or enter a new prescription.

Changing your contact lens prescription online is easy! Simply log into your account and edit your prescription details. We’ll then contact your eye care professional for verification. Once we’ve confirmed that we’ve got everything right, an order matching your new prescription will be processed and shipped to you.

You can upgrade from a monthly to an annual subscription at any time! Simply log into your account and change your plan. You will not need to share a new prescription or go through the verification process, as long as the script we have on record is still valid. We will process your payment and ship your full year’s supply of contacts to you in one delivery.

Oh no! We sincerely hope that doesn’t happen. If it does, please reach out to us via live chat on our website, email hello@aveovision.com or call 1-833-HEY-AVEO.

With Aveo’s 10 bonus pairs per year for annual subscriptions, we hope to ensure you always have backup lenses! But if you have a monthly subscription and/or lose your box of contacts (hey, it happens!), get in touch with us. We’ll get you sorted out ASAP to order a replacement box.

If you should need to return your contacts, we accept unopened boxes within 30 days of purchase on a monthly subscription. We do not currently accept returns of annual subscription boxes.

Unfortunately, we don’t currently ship orders from this website outside the US. Working on it! We have local sites for the following countries:

We know our non-US friends want to experience the total bliss of Aveo contacts. Keep an eye out for new local sites, coming soon!

Aveo Lenses

Want to know all there is to know about Aveo’s lens technology and manufacturing? Read on!

We’re proud to make all of our lenses in our own factory through a fully automated process. Unlike companies that offer lenses made by humans, we have full control over every step of the precision process. That means your lenses are always made to exact specs, and will fit the same way they would when fitted to your prescription by your eye care professional.

All of our contact lenses lines are 100% FDA approved. We care so much about making your eyes smile, that we’ve developed our own technology to ensure comfort, clear vision, and eye health. Here’s what makes up every Aveo contact lens:

  • Premium Omafilcon A with 58% water content for all-day comfort
  • AquaLock™ Technology for long-lasting hydration and natural biocompatibility
  • Aspheric lens design for outstanding HD vision
  • BlissEdge™ Design for a comfortable lens fit and better tear exchange
  • Class II UV Blocker prevents on average 97% of UVB and 87% of UVA radiation
  • High O2 transmissibility for optimal ocular health
  • Packed in a gentle, non-irritating pH 7.4 saline solution similar to human tears, with no added artificial wetting agents

Visit Our Technology to learn more!

Currently, Aveo Hello contact lenses are available in the following power ranges:

  • -0.50 to -6.00 in 0.25D steps
  • -6.50 to -10.00 in 0.50D steps
  • +0.50 to +4.00 in 0.25D steps
  • +4.50 to +6.00 in 0.50D steps

Finding a Doctor & Doctor Resources

We’re happy to help! You can visit our Find a Doctor page, enter your location to find a list of local eye care professionals, and schedule an exam to get a new or renewed prescription.

Aveo does not compensate any eye care professionals, and they will only prescribe our lenses if they believe they’re right for you. As with any doctor visit, you’re responsible for the cost of the appointment. Many eye doctors do accept vision insurance.

You can view Aveo’s Fitting Guide to get all of the details for fitting your patients with our contacts. If you’d like to receive an Aveo fitting set for your practice, we’re happy to set that up! Reach out to us at doctor@aveovision.com and we’ll take care of you.

Didn’t find your question? Get in touch.