FAQ

Contact Lens 101

Got questions about contact lenses? We have answers! Take a look through our most frequently heard questions, and always check with your eye care professional if you’re unsure.

We’re happy to help! Get in touch

Aveo Lenses

Want to know all there is to know about Aveo’s lens technology and manufacturing? Read on!

Aveo Hello contacts correct common vision problems like nearsightedness and farsightedness.

Aveo Joy toric contacts correct nearsightedness and farsightedness too, and also correct astigmatism.

Both lenses give you dazzling, crystal-clear HD vision and all-day comfort.

To check if you have an astigmatism, take a look at your contact lens prescription: if it’s correcting for astigmatism, it will show values for Cylinder and Axis.

We don’t currently carry these types of lenses, but we want to make them available for you. Aveo contact lenses can be worn with reading glasses to allow you to switch easily between near and far vision correction. 

Want to find out right away when we launch new products? Sign up for updates on our latest new products plus tell us what you'd like to see. Visit https://aveovision.com/product-updates/ for details. 

 

Yes! Aveo Joy daily contacts are made specifically to correct astigmatism. Like our Hello lenses, they feature AquaLock for all-day hydration, BlissEdge for a frictionless, no-slip fit, plus SteadyView for comfort, stability and HD vision.

Currently, Aveo Hello daily contact lenses are available in the following power ranges:

  • -0.50 to -6.00 in 0.25D steps
  • -6.50 to -10.00 in 0.50D steps
  • +0.50 to +4.00 in 0.25D steps
  • +4.50 to +6.00 in 0.50D steps


Currently, Aveo Joy daily contacts for astigmatism (toric) are available in the following ranges:

  • Power:  -0.50 to -6.00 in 0.25D steps
  • Cylinder: -0.75 to -1.75 in 0.50D steps
  • Axis: 10, 20, 90, 160, 170, 180

If you don't see your lens power, please let us know! We're adding new powers all the time. Just enter your prescription at https://aveovision.com/rx-notify/, and we’ll let you know as soon as we have the right lenses for you.

We’re proud to make all of our lenses in our own factory through a fully automated process. Unlike companies that offer lenses made by humans, we have full control over every step of the precision process. That means your lenses are always made to exact specs, and will fit the same way they would when fitted to your prescription by your eye care professional.

All of our contact lenses are 100% FDA approved. We care so much about making your eyes smile, that we’ve developed our own technology to ensure comfort, clear vision, and eye health. Here’s what makes up every Aveo contact lens:

  • Premium Omafilcon A with 58% water content for all-day comfort
  • AquaLock Technology for long-lasting hydration and natural biocompatibility
  • Aspheric optics design for outstanding HD vision
  • BlissEdge Design for a comfortable lens fit and better tear exchange
  • SteadyView for comfort, stability, and HD vision (toric)
  • Class II UV Blocker prevents on average 97% of UVB and 87% of UVA radiation
  • High O2 transmissibility for optimal ocular health
  • Packed in a gentle, non-irritating pH 7.4 saline solution similar to human tears, with no added artificial wetting agents

Aveo Joy daily contacts for astigmatism offer all the benefits above, plus feature SteadyView for comfort, stability, and HD vision


Visit Benefits and Our Contacts to learn more!

We’ve done our homework: we know that many of you are Googling “where to buy cheap contact lenses” when searching contact lens brands — for good reason! Contacts can be expensive, and saving money is awesome. It’s important to us that our subscription contacts come at a comparable price to online contacts companies selling lower quality lenses with huge markups — and without compromising our commitment to delivering the best possible quality contacts.

Aveo Hello daily contacts are $33 for a monthly subscription — that’s about a $1 a day! Aveo Joy daily contacts for astigmatism (toric) are $55 for a monthly subscription.

You can also upgrade to our annual plan to save $50 on Aveo Hello and $80 on Aveo Joy. Contact us for details!

Aveo packaging is 100% recyclable, and our inserts are printed using soy ink. We keep sustainability in mind, and our US distribution center is LEED Gold–certified. In addition, Aveo contacts are naturally biocompatible, and they take a lot less water to produce!

We always want to get you the answers to your questions about contacts! For more information, you can check out Aveo's Patient Instruction Guide.

You can view Aveo’s Fitting Guide to get all of the details for fitting your patients with our contacts. If you have additional questions, feel free to reach out to us at doctor@aveovision.com and we’ll take care of you.

How It Works

We want to make your Aveo experience as clear and easy as possible! Here are the answers to questions you might have about how our subscription models work, renewals, cancellation, and everything else.

If you’re a new Aveo customer, your contact lens subscription gets you 30 days (30 pairs) of free contacts along with your subscription. After we verify your prescription with your eye care professional, we ship your lenses right away. Other important details about your subscription:

  • There is a small shipping fee for your 30 free pairs
  • Shipping on your subscription is always free
  • Your chosen payment method will be charged each time lenses are shipped, and you can personalize your plan, change your deliveries, or cancel anytime.
  • We accept all major credit cards, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) that is affiliated with a major credit card
  • Like other online contact lens providers, we don’t deal directly with insurance companies, but you can submit your receipt from Aveo for reimbursement if you have vision care coverage


Visit our How It Works page to get started!

We have you create an account so that we can store your prescription information for renewals. This way we know how long you have until you’re due for another exam, to see if your prescription has changed, and can always verify that you’re getting exactly the right prescription each month. This information is kept 100% confidential, and is only used by Aveo.

Before we can ship you your lenses, we have to make sure we’re giving you the right contacts for your eyes — those are FTC rules, not to be broken! We care about your eyes, and want to make sure your lenses are the right fit.

Here’s how the doctor verification process works:

  • You give us your prescription and your eye care professional’s information
  • We reach out to your doctor to verify your prescription
  • As soon as we have verification from your doctor, your order is processed and shipped
  • If we don't hear back from your doctor within 8 business hours, your prescription is automatically verified according to FTC rules, and your order is processed and shipped


Please note that we can accept prescriptions only from US doctors.

Prescribers are actually required by law to automatically provide you with a copy of your prescription. Unfortunately, sometimes we humans just plain forget to do things! Whether you never received your prescription, or your dog ate it, don’t stress. You can find it on your current box of lenses, or contact your eye care professional and ask for a copy — or reach out to us and we’re happy to help! Drop us a line via email or live chat.

To edit your existing prescription, simply go into your account under the prescription section and update with your new Rx details. Your next delivery will include your new prescription.

 

If you’re new to the whole contacts thing, you’ll need to go to your local eye doctor for a comprehensive eye exam and contact lens fitting before you can order Aveo lenses. Once you have a prescription, you can create an account and give us your prescription and eye doctor info, and we’ll verify your prescription with your eye care professional.

 

We know that not everyone wears their daily contacts daily! That's why we offer flexible subscription options. You can change your next delivery date up to 90 days in the future. And, you can create your own delivery schedule. We offer subscription models that deliver every 4, 6, 8, 10 or 12 weeks. You can conveniently make these changes directly in your account. No need to contact us but we are always available to help!

Once your prescription is verified with your eye doctor, your subscription will be filled and shipped to you right away. You should receive your contacts via USPS within a week of having your prescription updated or verified.

Here’s how the doctor verification process works:

  • You give us your prescription and your eye care professional’s information
  • We reach out to your doctor to verify your prescription
  • As soon as we have verification from your doctor, your order is processed and shipped
  • If we don't hear back from your doctor within 8 business hours, your prescription is automatically verified according to FTC rules, and your order is processed and shipped


Please note that we can accept prescriptions only from US doctors.

You can upgrade from a monthly subscription to an annual plan at any time! Just go into your account under subscriptions and select "Upgrade & Save." We will process your payment and ship your full year’s supply of contacts to you in a single delivery. Please note that annual plans cannot be canceled or returned for a refund.

Before your prescription expiration date, you’ll receive an email reminder so you can update your prescription if needed. Otherwise, we'll continue to send you the prescription we have on file with no disruption to your service. If you choose the annual plan, your entire year’s supply of contacts will be shipped at once. Annual plans cannot be canceled or refunded.

Oh no! We sincerely hope that doesn’t happen. If it does, please reach out to us via live chat on our website, email hello@aveovision.com, or call 1-833-HEY-AVEO.

With Aveo’s 10 bonus pairs per year for annual plans, we hope to ensure you always have backup lenses! But if you have a subscription and/or lose your box of contacts (hey, it happens!), get in touch with us. We’ll get you sorted out ASAP to order a replacement box.

If you should need to return your contacts, we accept unopened boxes within 30 days of purchase on a monthly subscription, less a $5 restocking fee. Unfortunately, we cannot accept boxes that have been opened. We do not currently accept returns of annual subscription boxes.

We understand that you may need to cancel your subscription. Simply log into your account and select cancellation. You'll be taken through a short survey. We'll then cancel your account and confirm by email. If you need assistance, reach out to us via live chat on our website, email hello@aveovision.com, or call 1-833-HEY-AVEO

And, remember, we offer flexible subscription plans that allow you to change your next delivery date (up to 90 days in the future) as well as choose the cadence of your order (every 4, 6, 8, 10 or 12 weeks). To make these changes, just log into your account! 

 

 

 

 

 

 

Unfortunately, we don’t currently ship orders from this website outside the US. Working on it! We know our non-US friends want to experience the total bliss of Aveo contacts. We now deliver happy eyes to Malaysia through aveovision.my and to the UK and Ireland through aveovision.co.uk. Keep an eye out for further expansion, coming soon!

Contact Lens 101

Got questions about contact lenses? We have answers! Take a look through our most frequently heard questions, and always check with your eye care professional if you’re unsure.

We recommend taking your contacts out before sleep, including naps. Even a short rest can cause dryness and irritation. Wearing any contacts longer than their intended use can cause infections or even serious harm to your eyes. Daily contacts are meant to be discarded at the end of the day, every time you wear them.

In most cases, having dry eyes doesn’t mean you can’t wear contact lenses! Check with your eye care professional to see if your eyes are suited for contacts.

To get long-lasting comfort, look for technology especially designed to bind to water and increase hydration. Check out the science that goes into Aveo lenses!

Airborne allergens like pollen can build up on contact lenses, making your eyes itchy, watery, red, and just generally being irritating. To ensure your lenses aren’t carrying allergen irritants from one day to the next, consider using daily disposable lenses like Aveo if you have allergies.

No way! Wearing contact lenses longer than their intended use, even if they still feel comfortable, is super unhygienic and can lead to infections and serious harm to your eyes. Always stick to the replacement frequency recommended by your eye care professional. With daily disposable contact lenses like Aveo you start the day with a fresh pair of clean, comfortable lenses!

Nope! If you only need contacts for certain occasions, such as driving or looking at your computer screen, or if you wear contacts while playing sports to avoid injury from broken glasses, daily disposable contacts might be your best bet. Daily contacts are also great for outdoor activities like camping and hiking! Learn more about Aveo daily contact lenses.

Contacts have a right way and a wrong way, which your eye care professional should demonstrate during an exam. But if in doubt, here’s how to tell if your contact lens is inside out:

  • Wash and dry your hands, then place a lens on the tip of your finger
  • Hold it up and look at the lens from the side
  • If you’ve got it right, the edges will turn slightly inward
  • If it’s inside out, the edges will look like they’re bending outward
  • When correcting it, make sure to flip it gently to prevent tearing!


Wearing contacts inside out can affect your vision, and cause discomfort and irritation.

We’re happy to bust this myth. You have a thin membrane called the conjunctiva between your eyelids and eyeballs. Its continuous nature prevents contacts from getting behind your eyes.

No. Tap water, or any other type of water, contains lots of microorganisms that can potentially cause serious eye infections. Always use contact lens solution to clean and store your lenses. If cleaning and storing lenses isn’t your jam, daily lenses are the contacts for you!

Totally! There are lots of benefits to wearing contacts while playing sports aside from just sharper, clearer vision. Contacts give you a wider field of view than glasses, aren’t affected by reflections or rain, and they won’t fog when you work up that sweat. Aveo contact lenses also incorporate Class II UV protection, to keep your eyes safe when playing outside.

WARNING: UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or sunglasses because they do not completely cover the eye and surrounding area. The patient should continue to use UV-absorbing eyewear as directed.

Maybe, but you should always check with your eye care professional to confirm if and when you can wear contacts after eye surgery. LASIK surgery permanently alters the shape of your cornea, but it doesn’t prevent age-related farsightedness (presbyopia) developing later in life, and the need for future vision correction. 

One of the most important things to consider — besides your prescription and unique eye needs — is the difference between daily disposable and frequent replacement prescription contacts.

Daily disposable lenses like Aveo are used for a day, then thrown away. No need for cleaning or hogging cabinet space with lens cases and solution bottles! Frequent replacement lenses are reused for two weeks or one month, and require daily cleaning to remove potentially harmful buildup before your next use. When buying contacts online, be sure to pick the lenses best suited for your lifestyle and needs.

Some lenses are also made for extended wear (you can sleep in them for a set period), or even longer use, but Aveo prefers to provide lenses with a shorter wear cycle. Swapping in fresh lenses more frequently reduces the risk of discomfort and harmful buildup.

Didn’t find your answer? Get in touch