FAQ

Contact Lens 101

Got questions about contact lenses? We have answers! Take a look through our most frequently heard questions, and always check with your eye care professional if you’re unsure.

We recommend taking your contacts out before sleep, including naps. Even a short rest can cause dryness and irritation. Wearing any contacts longer than their intended use can cause infections or even serious harm to your eyes. Daily contacts are meant to be discarded at the end of the day, every time you wear them.

In most cases, having dry eyes doesn’t mean you can’t wear contact lenses! Check with your eye care professional to see if your eyes are suited for contacts.

To get long-lasting comfort, look for technology especially designed to bind to water and increase hydration. Check out the science that goes into Aveo lenses!

Airborne allergens like pollen can build up on contact lenses, making your eyes itchy, watery, red, and just generally being irritating. To ensure your lenses aren’t carrying allergen irritants from one day to the next, consider using daily disposable lenses like Aveo Hello if you have allergies.

No way! Wearing contact lenses longer than their intended use, even if they still feel comfortable, is super unhygienic and can lead to infections and serious harm to your eyes. Always stick to the replacement frequency recommended by your eye care professional. With daily disposable contact lenses like Aveo Hello, you start the day with a fresh pair of clean, comfortable lenses!

Nope! If you only need contacts for certain occasions, such as driving or looking at your computer screen, or if you wear contacts while playing sports to avoid injury from broken glasses, daily disposable contacts might be your best bet. Daily contacts are also great for outdoor activities like camping and hiking! Learn more about Aveo Hello daily contact lenses.

Contacts have a right way and a wrong way, which your eye care professional should demonstrate during an exam. But if in doubt, here’s how to tell if your contact lens is inside out:

  • Wash and dry your hands, then place a lens on the tip of your finger
  • Hold it up and look at the lens from the side
  • If you’ve got it right, the edges will turn slightly inward
  • If it’s inside out, the edges will look like they’re bending outward
  • When correcting it, make sure to flip it gently to prevent tearing!


Wearing contacts inside out can affect your vision, and cause discomfort and irritation.

We’re happy to bust this myth. You have a thin membrane called the conjunctiva between your eyelids and eyeballs. Its continuous nature prevents contacts from getting behind your eyes.

No. Tap water, or any other type of water, contains lots of microorganisms that can potentially cause serious eye infections. Always use contact lens solution to clean and store your lenses. If cleaning and storing lenses isn’t your jam, daily lenses are the contacts for you!

Totally! There are lots of benefits to wearing contacts while playing sports aside from just sharper, clearer vision. Contacts give you a wider field of view than glasses, aren’t affected by reflections or rain, and they won’t fog when you work up that sweat. Aveo contact lenses also incorporate Class II UV protection, to keep your eyes safe when playing outside.

WARNING: UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or sunglasses because they do not completely cover the eye and surrounding area. The patient should continue to use UV-absorbing eyewear as directed.

Maybe, but you should always check with your eye care professional to confirm if and when you can wear contacts after eye surgery. LASIK surgery permanently alters the shape of your cornea, but it doesn’t prevent age-related farsightedness (presbyopia) developing later in life, and the need for future vision correction. 

One of the most important things to consider — besides your prescription and unique eye needs — is the difference between daily disposable and frequent replacement prescription contacts.

Daily disposable lenses like Aveo Hello are used for a day, then thrown away. No need for cleaning or hogging cabinet space with lens cases and solution bottles! Frequent replacement lenses are reused for two weeks or one month, and require daily cleaning to remove potentially harmful buildup before your next use. When buying contacts online, be sure to pick the lenses best suited for your lifestyle and needs.

Some lenses are also made for extended wear (you can sleep in them for a set period), or even longer use, but Aveo prefers to provide lenses with a shorter wear cycle. Swapping in fresh lenses more frequently reduces the risk of discomfort and harmful buildup.

We always want to get you the answers to your questions about contacts! For more information, you can check out Aveo's Patient Instruction Guide.

How It Works

We want to make your Aveo experience as clear and easy as possible! Here are the answers to questions you might have about how our subscription models work, renewals, cancellation, and everything else.

The Aveo vision test is an easy, affordable way to get a prescription for Aveo contacts in less than 15 minutes. The interactive test is a lot like an in-office refractive eye exam — you’re shown a series of precisely calibrated images on your computer screen, and you answer questions about what you see using your smartphone. Written and audio instructions help guide you through the test.

Once you’re done, an ophthalmologist will review your test answers and your medical history, and either issue a prescription or provide other clinical guidance.

If you already wear contact lenses and are between the ages of 18 and 55, you’re eligible for Aveo’s online vision test!

Please note that our vision test isn’t a comprehensive eye health exam — if you have certain chronic health conditions or have ever experienced any serious eye disease or condition, we recommend you visit an eye care professional for an in-person exam.

Because first-time contact lens wearers require an in-office fitting with an eye care professional, you’ll need an existing contact lens prescription to use our online vision test.

Our online vision test is currently active in the following states:

Alabama, California, Colorado, Connecticut, Florida, Illinois, Iowa, Kentucky, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

Our online vision test is currently unavailable in the following states:

Alaska, Arizona, Arkansas, Delaware, District of Columbia (DC), Georgia, Hawaii, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Michigan, New Jersey, Oklahoma, Puerto Rico, South Carolina, and West Virginia.

Remember, if the online vision test isn’t available in your state, you’ve still got options! We can verify your current prescription with your eye care professional.

If the online vision test isn’t available in your state, no problem! We can verify your prescription with your eye care professional. Here’s how it works:

  • You give us your prescription and your eye care professional’s information
  • We reach out to your doctor to verify your prescription
  • As soon as we have verification from your doctor, your order is processed and shipped
  • If we don't hear back from your doctor within 8 business hours, your prescription is automatically verified according to FTC rules, and your order is processed and shipped


Please note that we can accept prescriptions only from US doctors.

Unfortunately, our online vision test fee is non-refundable. The only exception is if our ophthalmologists are unable to issue you a prescription upon reviewing your test results.

If you have any questions about your results, please call our Patient Support Team at 844-854-8497.

We’ve done our homework: we know that many of you are Googling “where to buy cheap contact lenses” when searching contact lens brands — for good reason! Contacts can be expensive, and saving money is awesome. It’s important to us that our subscription contacts come at a comparable price to online contacts companies selling lower quality lenses with huge markups — and without compromising our commitment to delivering the best possible quality contacts.

Aveo Hello daily disposable contacts are just $30 a month with a monthly subscription — that’s $1 a day! — and under $26 a month with an annual plan.

If you’re a new Aveo customer, your contact lens subscription gets you 30 days (30 pairs) of free contacts along with your monthly subscription. After we verify your prescription with your eye care professional, we ship your lenses right away. Other important details about your subscription:

  • There is a small shipping fee for your 30 free pairs
  • Shipping on your monthly subscription is always free
  • Your chosen payment method will be charged each time lenses are shipped, and monthly subscribers can cancel at any time
  • We accept all major credit cards, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) that is affiliated with a major credit card
  • Like other online contact lens providers, we don’t deal directly with insurance companies, but you can submit your receipt from Aveo for reimbursement if you have vision care coverage


Visit our How It Works page to get started!

We have you create an account so that we can store your prescription information for renewals. This way we know how long you have until you’re due for another exam, to see if your prescription has changed, and can always verify that you’re getting exactly the right prescription each month. This information is kept 100% confidential, and is only used by Aveo.

If you’re new to the whole contacts thing, you’ll need to go to your local eye doctor for a comprehensive eye exam and contact lens fitting before you can order Aveo lenses. Once you have a prescription, you can create an account and give us your prescription and eye doctor info, and we’ll verify your prescription with your eye care professional.

To renew or update your existing prescription, you can take our super-convenient online vision test.

Before we can ship you your lenses, we have to make sure we’re giving you the right contacts for your eyes — those are FTC rules, not to be broken! We care about your eyes, and want to make sure your lenses are the right fit.

Aveo's online vision test is the simplest way to ensure your prescription is up-to-date. If you'd prefer, we can also verify your existing prescription with your eye doctor. Here’s how that process works:

  • You give us your prescription and your eye care professional’s information
  • We reach out to your doctor to verify your prescription
  • As soon as we have verification from your doctor, your order is processed and shipped
  • If we don't hear back from your doctor within 8 business hours, your prescription is automatically verified according to FTC rules, and your order is processed and shipped


Please note that we can accept prescriptions only from US doctors.

Prescribers are actually required by law to automatically provide you with a copy of your prescription. Unfortunately, sometimes we humans just plain forget to do things! Whether you never received your prescription, or your dog ate it, don’t stress. You can find it on your current box of lenses, or contact your eye care professional and ask for a copy — or reach out to us and we’re happy to help! Drop us a line via email or live chat.

Aveo's online vision test is the easiest, most convenient way to update your contact lens prescription. It takes less than 15 minutes, and your account will be automatically updated with your renewed Rx information.

If you need to edit your existing prescription from your eye doctor, please email us at hello@aveovision.com with your new Rx details and eye care professional's contact information. We'll then contact your eye doctor to verify that we’ve got everything right.

Once your prescription is either updated through the online vision test or verified with your eye doctor, your subscription will be filled and shipped to you right away. You should receive your contacts via USPS within a week of having your prescription updated or verified.

Aveo's online vision test is the easiest, quickest, and most affordable way to ensure your prescription is up-to-date. If you'd prefer, we can also verify your existing prescription with your eye doctor. Here’s how that process works:

  • You give us your prescription and your eye care professional’s information
  • We reach out to your doctor to verify your prescription
  • As soon as we have verification from your doctor, your order is processed and shipped
  • If we don't hear back from your doctor within 8 business hours, your prescription is automatically verified according to FTC rules, and your order is processed and shipped


Please note that we can accept prescriptions only from US doctors.

You can upgrade from a monthly subscription to an annual plan at any time! Just reach out to us via live chat on our website, email hello@aveovision.com, or call 1-833-HEY-AVEO. As long as the Rx we have on file for you is still valid, you don’t need to get a new prescription or go through the verification process again. We will process your payment and ship your full year’s supply of contacts to you in one delivery. Please note that annual plans cannot be canceled or refunded.

Your monthly subscription will continue to be shipped as long as your prescription is valid, unless you cancel your subscription. Annual plans cannot be canceled or refunded; your year’s supply of contacts will all be shipped at once upon payment.

Before your prescription expiration date, you’ll receive an email alert. You’ll have plenty of time to provide us with your updated prescription information, or conveniently renew—without leaving the comfort of your home—with our online vision test.

Oh no! We sincerely hope that doesn’t happen. If it does, please reach out to us via live chat on our website, email hello@aveovision.com, or call 1-833-HEY-AVEO.

With Aveo’s 10 bonus pairs per year for annual plans, we hope to ensure you always have backup lenses! But if you have a monthly subscription and/or lose your box of contacts (hey, it happens!), get in touch with us. We’ll get you sorted out ASAP to order a replacement box.

If you should need to return your contacts, we accept unopened boxes within 30 days of purchase on a monthly subscription, less a $5 restocking fee. Unfortunately, we cannot accept boxes that have been opened. We do not currently accept returns of annual subscription boxes.

Unfortunately, we don’t currently ship orders from this website outside the US. Working on it! We know our non-US friends want to experience the total bliss of Aveo contacts. We now deliver happy eyes to Malaysia through aveovision.my. Keep an eye out for further expansion, coming soon!

Aveo Lenses

Want to know all there is to know about Aveo’s lens technology and manufacturing? Read on!

We’re proud to make all of our lenses in our own factory through a fully automated process. Unlike companies that offer lenses made by humans, we have full control over every step of the precision process. That means your lenses are always made to exact specs, and will fit the same way they would when fitted to your prescription by your eye care professional.

All of our contact lenses are 100% FDA approved. We care so much about making your eyes smile, that we’ve developed our own technology to ensure comfort, clear vision, and eye health. Here’s what makes up every Aveo contact lens:

  • Premium Omafilcon A with 58% water content for all-day comfort
  • AquaLock® Technology for long-lasting hydration and natural biocompatibility
  • Aspheric optics design for outstanding HD vision
  • BlissEdge™ Design for a comfortable lens fit and better tear exchange
  • Class II UV Blocker prevents on average 97% of UVB and 87% of UVA radiation
  • High O2 transmissibility for optimal ocular health
  • Packed in a gentle, non-irritating pH 7.4 saline solution similar to human tears, with no added artificial wetting agents


Visit Our Technology and Our Contacts to learn more!

Toric contact lenses are made specifically to correct astigmatism. Aveo's robots are currently hard at work perfecting our very own toric lenses! Add your name to our waitlist to be the first to know when Aveo's toric lenses for astigmatism become available.

We don’t currently carry these types of lenses, but we want to make them available for you. Want to find out right away when we launch new products? Sign up for our newsletter at the bottom of our homepage, and you’ll be the first to know!

Currently, Aveo Hello contact lenses are available in the following power ranges:

  • -0.50 to -6.00 in 0.25D steps
  • -6.50 to -10.00 in 0.50D steps
  • +0.50 to +4.00 in 0.25D steps
  • +4.50 to +6.00 in 0.50D steps


Aveo Hello contact lenses are not designed for individuals with astigmatism. Add your name to our waitlist to be the first to know when Aveo toric lenses for astigmatism become available!

Doctor Resources

You can view Aveo’s Fitting Guide to get all of the details for fitting your patients with our contacts. If you have additional questions, feel free to reach out to us at doctor@aveovision.com and we’ll take care of you.

Didn’t find your question? Get in touch.